What Makes Opportunities 2 Serve’s Brand of Consulting Different?
“All sales offers must be proportionate to the amount of trust you have earned.” — Michael Port, Book Yourself Solid
While recently attending a networking event, I was asked, "What makes Opportunities 2 Serve different from other consulting firms, specifically in the IT and tech space?" At that point, I thought to myself, "What an easy layup." Here's why:
We take building long-lasting and trusted relationships seriously. That’s why we offer complimentary consulting opportunities. We are truly a business resource first, and are committed to helping decision makers overcome their most complex IT challenges - today and as their environment and needs evolve over time.
We’re partnered with and supported by more than 275 IT and technology firms around the world! These are direct partnerships and relationships at the ownership level and we have working solutions within all of them. When you schedule a call with us, you’re getting consulting and information on solutions that cover the entire market. A diversity of options. Not just one or two brands. It’s these relationships that make our cost-containment and expense reduction services easy and efficient.
Weekly relationship building, networking, education, and training. Our commitment to being the best starts with knowing and learning from the best. The exchange of information, knowledge, and support between our partners and consultants is constant and second to none.
In the last two weeks, I’ve spent 15+ hours with these partners. Here are a few of my takeaways:
Subito Motus Consulting: (Environments: Web Call, In-person, Email, Lunch and Learns, Lunch Meeting, and Sixers Games)
Truly one of the most valued and supportive companies in our network. They routinely provide another layer of IT and technology expertise on our consulting calls. When it comes to cost-containment and expense reduction, they help push Opportunities 2 Serve to another level!
Telarus: (Environments: In-person, Email, and Lunch Meeting)
What else can I say? It’s great to be backed by the largest privately-held technology services distributor (master agent) in the country. I can not say enough about this team and network of individuals who have committed themselves to helping Opportunities 2 Serve become one of the best and most knowledgeable consulting companies around.
Ancero: (Environments: Web Call, Consulting Calls, and Email)
Always there and always supportive. Whenever I am speaking to someone in need of managed IT services, I can always reach out to the team for whatever is necessary to provide our customers with the best experience and objective indicators of success in IT pricing and efficiency.
Five9: (Environments: Web Call and Email)
One of our Cloud Contact providers that works with organizations to allow them to support their customers through voice, email, and web chat. They make it easy for your agents to deliver the superior experience your customers want. Some takeaways from a recent web call:
Guaranteed uptime, crystal clear voice, and the most stringent levels of security: Five9 supports industry compliance requirements like HIPAA for healthcare, Europe’s GDPR, and PCI for credit cards, along with striving to provide the industry's best uptime by leveraging multiple network carriers, high-availability hardware and software, and geo-redundant data centers. That means they are reliable and secure.
They have rock solid partnerships with leading ISV’s… and consulting firms (wink, wink).
Five9 provides a feature-rich, out-of-the-box offer while supporting a wide array of customer relationship management software integrations. It's completely customizable, so users can adapt the cloud contact center to the needs of their business, not the other way around.
Flexential: (Environments: Web Call, Email, and Lunch and Learn)
Because picking the right cloud is critical to the success of your digital transformation, we rely on our partners at Flexential. Their cloud solutions allow customers to deploy a more resilient IT infrastructure that aligns with their business and IT requirements. Some takeaways from a recent web call:
Organizations should embrace a hybrid agenda consisting of colocation, cloud, and managed services to enable digital transformation.
It is not unfair to ask a cloud provider to share their roadmap with you. Understanding their timelines and plans for the adoption of new platforms and technologies is an important part of being able to plan for application updates, new rollouts, and how and when to take advantage of new technologies.
When many organizations think cloud, they automatically think AWS or maybe Azure. But not all workloads work well in a hyperscale environment. And in some cases, a hyperscale environment may result in costs way higher than what the simple price calculator would lead you to believe.
Crown Castle: (Environments: Web Call and Email)
Crown Castle offers a Fixed Wireless solution that supports ethernet and the internet. When it comes to implementation times (30–90 days), they're the best! Whether you need network diversity, connectivity in challenging areas, or a temporary line of service, Fixed Wireless gets you up and running. Some takeaways from a recent web call:
Complementary to fiber, the enterprise-grade Fixed Wireless solution provides high-speed broadband internet or ethernet access scaling from 100Mbps to 10Gbps.
They offer around-the-clock active network surveillance to ensure systems remain up and running, strive for the highest level of network uptime (99.999%), maintain that 90% of issues are resolved within the NOC and require no further escalation, and conduct weather and disaster simulation tests twice a year.
So, what does your network connectivity look like, and what are your needs? Do you have a point-to-point connection or a managed private network? Questions to answers like these help us help customers with ease!
8x8: (Environments: In-person, Email, Lunch and Learn, and Sixers Game)
8x8 offers a single vendor experience and an all-in-one cloud platform. That means integrated calls, meetings, messaging, and contact center. The integrated platform enables a single integration framework to connect to productivity tools like Microsoft Teams and CRM apps like Salesforce with your communications across all functional areas, saving implementation time and maintenance dollars while accelerating every workflow and lowering the cost of total ownership by 50% or more! Some takeaways from a lunch and learn:
8x8 is Microsoft Certified (contact center and voice) and the only provider that can provide underlying voice through direct routing.
Their network is backed by the first platform-wide 99.99% uptime SLA and 35+ public and private data centers worldwide (global reliability).
Are your external communications shot? Are you limping along with an internal solution? Why not look into Experience Communications as a Service (XCaaS) brings customer and employee experience together with contact center, voice, video, chat, and APIs on one cloud-native platform. The eXperience Communications Platform™ is the first and only XCaaS platform on the market. It empowers enterprises with modern communication experiences, eliminates organizational silos, boosts employee productivity, delights customers, and unifies data to reveal deeper insights for smarter decisions and a more agile business.
Cultivate Advisors: (Environments: Web Call and Email)
They have our back! Not only do they add to our bench of possible consultants and advisors that we can depend on and refer to, but they are also willing to help those we serve, whether they are directly working with them or not. A true mark of solidarity. I also value their willingness to explore ways to increase the value they provide to those they serve.
When it comes to business, IT and technology consulting, Opportunities 2 Serve is one of the best resources out there!
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