YOUR PARTNER IN SALON SUCCESS

Glam Ops

We go beyond traditional consulting and education. We offer a hands-on, integrated approach to help salon owners achieve freedom and focus on what they love. With over a decade of experience in scaling and growing businesses, we specialize in transforming salons into premier working environments and customer favorites.

Are you a salon owner drowning in the day-to-day grind? Do you dream of focusing on your passion for the beauty industry, while a trusted partner handles the rest? Look no further than Opportunities 2 Serve. With over a decade of experience helping businesses like yours scale and soar, we bring the expertise of an executive to your salon, without the full-time cost.

  • From hiring and training the dream team to fostering a thriving company culture, we handle it all. We create fair workplaces and ensure outcomes, using AI to make these processes more transparent and accessible – ensuring a happy, engaged staff that delivers exceptional service.

    • Develop your team's skills.

    • Streamline your HR processes.

    • Professional trining and development.

    • Implement effective accountability and performance management systems.

  • Tired of chaotic workflows? We'll introduce project management systems that keep everything running smoothly. We'll analyze every step of your operation, identifying areas for improvement and streamlining procedures to save you time and money.

    • Simplify daily tasks to boost efficiency.

    • Keep everything on track and running smoothly.

    • Enhance service quality and customer satisfaction.

  • Forget the tech headache! Whether it's integrating your CRM, MindBody, Zenoti, or other salon software, we'll optimize your tech stack for maximum efficiency. We'll even explore AI-powered tools that can automate tasks and provide valuable insights.

    • Use business data to make smart decisions.

    • Seamless software and technology integrations.

    • Cutting-edge AI and automation tools integration.

    • Use tech to handle scheduling, inventory, and more.

  • We work closely with your leadership team, becoming an extension of your salon, providing practical solutions and personalized support. Our team has a profound understanding of the salon industry's unique challenges and opportunities, allowing us to tailor our solutions to your specific needs.

    • We become part of your team, providing leadership and support.

    • Our fractional model gives you the freedom to step back from daily operations as much as you desire, while still having a dedicated executive partner focused on your salon's growth.

    • We're not just here to tell you what to do. We'll work hand-in-hand with you, providing constant guidance and support. We'll listen to your unique challenges and tailor our approach to fit your salon's specific needs.

What Sets Us Apart?

We work closely with your leadership team, becoming an extension of your salon, providing practical solutions and personalized support. Our team understands the salon industry's unique challenges and opportunities, allowing us to tailor our solutions to your specific needs.

  • Unlike traditional consulting firms, Opportunities 2 Serve becomes a true partner in your salon's success, providing leadership and support.

  • From people management to technology integration, we offer a holistic suite of services designed to elevate every aspect of your salon's operations.

  • Our 1-on-1 coaching helps with sales growth, leadership skills, and balancing life and career, ensuring accountability and strategic goal achievement.

  • Our fractional model gives you the freedom to step back from daily operations as much as you desire, while still having a dedicated executive partner focused on your salon's growth.

  • We're not just here to tell you what to do. We'll work hand-in-hand with you, providing constant guidance and support. We'll listen to your unique challenges and tailor our approach to fit your salon's specific needs.

Featured Case Study

  • Thank you for being here for me and the team always! I appreciate you so much!

  • Introduction

    The Polish Nail Lounge and Co. faced a significant challenge: the owner was overwhelmed with day-to-day operations, leaving little room for strategic growth and innovation. Tyrone, stepping into the role of HR and Daily Operations Coordinator, revolutionized the business operations, providing the owner newfound freedom and enhancing the overall efficiency and culture of the company.

  • Objectives

    Alleviate the owner from daily operational burdens.

    Improve organizational structure and efficiency.

    Enhance team engagement and development.

    Integrate advanced technology solutions.

  • Operational Efficiency

    Streamlined day-to-day operations, significantly reducing the time and effort required from the owner.

    Implemented effective communication channels and project management tools, leading to improved task management and project completion rates.

  • Human Resources Management

    Conducted initial interviews and managed the hiring and firing processes to build a skilled and cohesive team.

    Fostered a safe and positive work environment, addressing disciplinary needs and supporting team member development.

  • Leadership and Communication

    Held weekly individual meetings with managers to align goals and address any issues.

    Maintained daily communication with management, leadership, and staff to ensure seamless information flow and problem-solving.

  • Training and Development

    Oversaw training programs, including management training for communication and systems management.

    Supported team member development through regular coaching and feedback.

  • Project Management

    Managed and disseminated project management tasks, ensuring projects were completed on time and within budget.

    Introduced project management tools and techniques to enhance efficiency and accountability.

  • Team Engagement and Culture

    Maintained company culture through regular team member engagement activities, rewards, and recognitions.

    Formulated and implemented policies to ensure health, safety, and personal well-being of team members.

  • Technology Integration

    Identified and integrated advanced technology solutions to streamline operations and enhance productivity.

    Developed and implemented new processes and systems to support the evolving needs of the business.

  • Conclusion

    Through dedicated efforts in daily operations coordination, HR management, leadership support, and technology integration, Tyrone transformed the operational landscape of The Polish Nail Lounge and Co. The owner's newfound freedom and the enhanced organizational structure have positioned the company for sustained growth and success, demonstrating the significant impact of effective management and strategic planning.

Testimonials

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